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Customer Experience Automation For e-commerce Brands

Automate Your Customer Support With Our Omnichannel AI - Compatible With Email, SMS, Chat, In-App & Social.

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Brands we work with

Ro Nattiv, Director
of Customer Experience

“We assumed our processes were too complex and our demands too high for any software to work for us. Thankful is the only technology that is able to achieve and surpass the high standards of quality we, and our customer, have for us.”

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See Thankful In Action

Channels

Email

#1 AI customer support for email

Email is still the most popular channel for customer support. Customers love the audit trail email offers them and the fact that they can get answers to their problems on their time without having to wait for chat windows. Now you can deliver the best of both worlds – chat speed and email convenience.

Email is native to our technology so our resolution rates are the highest in the business, but you don’t need to take our word for it. It takes just 10 minutes to see Thankful’s AI Agent in action identifying service problem types.

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SMS

A truly mobile service experience

Meet your customers wherever they are, whenever they need you. Today’s customers are always on-the-go and in search of solutions that don’t hold them back from their busy lives. Thankful’s SMS support eliminates the need to wait by the computer. Now customers can have access to exceptional service in the palm of their hand.

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Chat

Improve customer satisfaction by adding intelligent automation to chat conversations

Ensure a better relationship with your customers by giving them the higher quality conversations in chat. Chat is the most informal and immediate way for a customer and company to communicate. Thankful’s superior AI better understands what your customer wants and can deliver the answers your customers need. With Thankful handling so many repetitive tasks, your agents are freed up to perform higher value interactions.

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Social Media

Service Everywhere

Thankful enables your company to be everywhere your customer wants to be – including social channels. In a world where customer convenience is key, ensuring easy access to help with real-time responses on social channels via your helpdesk. When your brand’s reputation is most at risk, Thankful delivers an immediacy customers expect.

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In-App

A truly integrated service experience

Meet your customers wherever they are, whenever they need you. Today’s customers are always on-the-go and in search of solutions that don’t hold them back from their busy lives. Thankful’s in-app support eliminates the need to wait by the computer. Now customers can have access to exceptional service in the palm of their hand.

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Don't just take our word for it

Brands that last, put Thankful first

51%

Reduction in planned customer support hiring

55%

Reduction in customer wait times

81%

Improvement in overall time to first response

integrations

Integrations

Integrate With Almost Everything

Thankful seamlessly integrates with your existing helpdesk, e-commerce engine, and business processing tools. Integrations are viable with (just about) everything - we even build out custom integrations!

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Testimonials

Client Reviews

It has long been known that working with readable, meaningful text.

After spending 4 years looking for an Al solution to solve my team’s problems, I finally found Thankful. I can rely on Thankful to scale alongside my team and provide exceptional service through peak seasons and unexpected spikes. Not only does the technology exceed my expectations, but the team understands my goals and always delivers. When I find the right vendor, I keep them forever and Thankful isn’t going anywhere.

I was skeptical at the beginning and had some real reservations, but Thankful has proven themselves. The team is made of total pros and the technology saves our agents time and gives us the ability to manage spikes in ticket volume really well. With every metric you could possibly look at in terms of a successful partnership, Thankful is knocking it out of the park. We've come a long way and are happy with the results.

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Frequently Asked Questions

Thankful isn’t a helpdesk. Thankful acts as a virtual SuperAgent resolving over 50 types of customer queries within your current helpdesk.

Thankful integrates with your existing helpdesk and communicates with your E-commerce engine and business processing tools in order to be able to receive, understand and take action on tickets.

Unlike a chatbot, Thankful uses best-in-class natural language processing (NLP) to better understand what your customers want and deliver a human-like experience to fully resolve their requests through all text-based channels. Never forgetting a customer, product, or process, Thankful provides tailored responses and consistent service.

Yes, Thankful is able to fully resolve all the transactional problems customers submit, enabling your human agents to focus on more particular customer queries and provide a more meaningful experience.

Resources

Knowledge Base

Ebook

Be Everywhere Your Customers Want You To Be

Give your customers the power to choose how, when, and where they contact you. Discover why omnichannel customer service is a necessity and how you can deliver high quality CX across the five major support channels.

White Paper

5 Ways AI Automation Provides More Personalization At Scale

More automation in customer service doesn't mean less personalization! Learn 5 ways leveraging AI automation offers more individualized experiences at scale.

Fact Sheet

The Future is Here: AI in Customer Service

Uncover the trends to see the impact AI is having, and will continue to have, on the customer service industry.

Why AI?

White Paper

82% of CX professionals say AI is increasingly necessary for business success. Discover (some of) the top reasons leading companies are using AI for customer service.