The State of Retail for the Holidays


Be The Thought Leader On Your Team This Holiday Season 

As the retail industry and consumer trends continue to shift, what can brands expect this holiday season?

Download The State of Retail for the Holidays report to get everything you need to be ahead this season and adjust your customer support strategy accordingly.

What’s inside this report:

  • A look back at holiday trends from 2021
  • Thankful insights about customer support trends and tactics
  • Predications from industry experts
  • How your brand can prepare for what’s ahead


"CX leaders would be wise to invest more in their transactional emails– customers will have better insight to the status of their order due a more detailed order update from the brand. This will help mitigate the number of WISMO tickets, as customers won't have to worry about where in the process their order is.”

Download Report